Shipping policy

Every Seoul Beauty Pro order is packed at our warehouse in Seoul, South Korea, and shipped by tracked international courier to Canada and the United States.

Processing and delivery

Orders are processed within 2 to 4 business days and typically arrive 5 to 10 days after the order date. Delivery estimates are provided by the carrier and are not guaranteed; customs clearance, weather, carrier volumes and public holidays can extend transit times.

All items in an order ship together. Large orders may be split into more than one parcel at no extra cost.

Shipping rates

Canada: flat rate CA$9.99. Free shipping on orders of CA$75 or more.
United States: flat rate CA$7.99, charged in US dollars at checkout. Free shipping on orders of CA$75 or more (approximately US$55).

Rates are shown at checkout before payment and may change without notice.

Tracking

A tracking number is emailed to you when your parcel leaves Seoul. Tracking updates again once the parcel clears customs in your country. If tracking has not moved for more than 10 business days, contact us and we will open an inquiry with the carrier.

Duties and taxes

Canada: Korean-origin products enter Canada duty-free under the Canada–Korea Free Trade Agreement. Applicable sales taxes (GST/HST and, where relevant, PST or QST) and a carrier handling fee are collected by the carrier before delivery on shipments valued over CA$20.

United States: import duties, taxes and carrier fees may apply to parcels entering the United States. These charges are the responsibility of the recipient and are collected by the carrier before delivery. Refused parcels are treated as returns (see Returns & Refunds).

Shipping address

Please make sure your address is complete and correct before placing your order. We can update an address only while the order is being processed; contact us as soon as possible. We are not responsible for parcels lost or delayed because of an incomplete or incorrect address, and re-delivery fees charged by the carrier are the customer's responsibility.

Couriers cannot deliver to PO boxes. Please provide a street address.

Undeliverable and refused parcels

Parcels returned to the warehouse because of an incorrect address, an uncollected delivery or refused duties can either be reshipped at the customer's cost or refunded for the product price less the original shipping charge and a 15% restocking fee.

Lost, stolen or delivered parcels

If a parcel is lost in transit and shows no delivery scan, contact us and we will investigate with the carrier and send a replacement or a refund. Once the carrier marks a parcel as delivered, the order is considered fulfilled. If you cannot locate a delivered parcel, check with household members, neighbours and your building's mail area, then contact the carrier; for a stolen parcel, a police report is recommended. We cannot refund or replace parcels marked as delivered.